Help Desk Support

Elevate Aircraft Seating; Huntington Beach (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Elevate Aircraft Seating LLC. in Huntington Beach, CA, seeks an on-site Help Desk Support to ensure reliable IT services for staff.

You will diagnose hardware, software, and network issues, assist users in person, over the phone, and remotely, and support onboarding and equipment provisioning. You will manage user accounts through Active Directory and Microsoft Entra ID, administer MS 365 apps (Outlook, SharePoint, Word, Excel), and coordinate with vendors as needed to minimize downtime and

Qualifications

• Experience in help desk or IT support environments.
• Ability to diagnose and resolve hardware, software, and network issues.
• Familiarity with Microsoft 365 apps and user management.
• Strong customer service and communication skills.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, application, and peripheral issues on company devices.
• Assist employees in person, remotely, and by phone with clear solutions.
• Troubleshoot network connectivity, VPN, and Microsoft 365 apps (Outlook, SharePoint, Word, Excel).
• Support conference room technology and AV equipment.
• Document resolutions and maintain technical documentation for IT processes.
• Assist with onboarding/offboarding and equipment provisioning.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

VPN access

End-user support

Active Directory

Microsoft Entra ID

Microsoft 365

Outlook

SharePoint

Documentation

Training users

Tools

Active Directory

Microsoft Entra ID

Microsoft 365 Admin

SharePoint

Job description

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Help Desk Support to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

JOB SUMMARY

The Help Desk Support is responsible for providing technical assistance and troubleshooting support for hardware, software, network connectivity, and user access issues to ensure the efficient operation of the organization's IT systems. This position diagnoses and resolves technical problems, manages service requests, configures and deploys IT equipment and software, and supports employee onboarding and offboarding activities. The Help Desk Support collaborates with internal departments, IT team members, and external vendors to resolve technical issues, maintain system accessibility, and minimize operational disruptions. This position also provides end-user training, maintains technical documentation, and contributes to continuous improvement initiatives to enhance IT service delivery and the overall user experience.

SUMMARY OF JOB DUTIES

- Essential Functions(Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Technical Support & Troubleshooting

• Diagnose, troubleshoot, and resolve hardware, software, application, and peripheral issues involving company-issued desktops, laptops, mobile devices, and other end-user technology.
• Provide technical assistance to employees in person, remotely, and over the phone, communicating solutions clearly and professionally to minimize operational disruptions.
• Troubleshoot wired and wireless network connectivity, VPN access, email, and Microsoft 365 applications, including Outlook, SharePoint, Word, and Excel.
• Diagnose and resolve printer, copier, and other peripheral equipment issues, including configuration, connectivity, and coordination with third-party vendors when necessary.
• Support conference room technology, including audiovisual equipment, connectivity, and collaboration tools.
• Perform basic hardware repairs, equipment maintenance, and troubleshooting within established IT procedures, escalating complex issues to specialized IT personnel or vendors as appropriate.

IT Service Management & Ticket Resolution

• Monitor, manage, and respond to assigned help desk tickets through the organization’s IT service management system, ensuring accurate documentation and timely resolution.
• Evaluate, categorize, and prioritize technical issues based on urgency, business impact, and operational needs, escalating critical incidents appropriately.
• Document troubleshooting steps, resolutions, and recurring technical issues to support effective communication, knowledge sharing, and continuous improvement.
• Coordinate with other IT team members, internal departments, and external vendors to resolve escalated issues and maintain service continuity.

User Account Administration & Access Management

• Create, modify, and deactivate user accounts in Active Directory, Microsoft Entra ID, and other authorized systems in accordance with established access management procedures.
• Assign and update user permissions, security groups, and system access based on approved requests and organizational requirements.
• Troubleshoot account access, authentication, password, and permission-related issues while maintaining compliance with established IT security policies.

Employee Onboarding, Offboarding & Equipment Configuration

• Configure, install, and deploy approved hardware, software, operating systems, and peripheral equipment for new and existing employees.
• Prepare employee workstations, including computers, monitors, docking stations, keyboards, and other required technology, to support operational readiness.
• Provide new employees with initial technical orientation and guidance on system access, account login, VPN connectivity, and standard IT applications.
• Support employee transfers and separations by coordinating required equipment changes, account modifications, and timely access deactivation.
• Assist with software installations and evaluate nonstandard software requests for escalation to IT management and security personnel for review and approval.

IT Security & Operational Support

• Support established IT security procedures, including user access controls, account