On-Site IT Help Desk Technician - Growth & Skill-Building

Hamilton Telecommunications; Grand Island (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company paid benefits for full-time

Supportive team environment

Opportunities for advancement

Job summary

Hamilton Business Technologies, a managed IT service provider in Grand Island, NE, seeks a Help Desk / Level I IT Technician for an on-site, full-time role. You will support business and retail clients with servers, networks, PCs, printers, and related equipment while delivering responsive customer service.

You will install, configure, troubleshoot, and repair hardware/software, collaborate with experienced team members, and document service activity while assisting with quotes and front-office

Qualifications

• Basic knowledge of Windows, PC hardware and software, networks, routers, and servers.
• IT education, training, or coursework.
• Customer service or technical support experience from prior related work experience, school, or internships.
• CompTIA A+, CCNA, or related certification; equivalent knowledge or experience welcome.
• Strong troubleshooting, communication, teamwork, and organizational skills.
• Valid driver’s license and ability to travel to local client sites.

Responsibilities

• Assess client technology needs, diagnose issues, and recommend effective hardware, software, and network solutions.
• Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
• Troubleshoot and resolve hardware, software, network, internet, malware, and user-related issues through phone, remote, and in-person support.
• Communicate solutions clearly, educate end users on preventive practices, and provide timely status and completion updates.
• Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.
• Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.

Skills

Windows

PC hardware

Networking

Servers

Customer service

Troubleshooting

Education

IT education/training

Tools

CompTIA A+

CCNA

Job description

Hamilton Business Technologies, a managed IT service provider in Grand Island, NE, seeks a Help Desk / Level I IT Technician for an on-site, full-time role. You will support business and retail clients with servers, networks, PCs, printers, and related equipment while delivering responsive customer service.

You will install, configure, troubleshoot, and repair hardware/software, collaborate with experienced team members, and document service activity while assisting with quotes and front-office