Help Desk Technician I — Onsite IT Support (Tier I)

Planned Systems International; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid leave

Medical benefits

401(k) match

Tuition reimbursement

Life insurance

Job summary

Planned Systems International seeks multiple candidates for a local Help Desk Services project supporting an educational campus with desktop, AV/VTC, and Windows platform administration. You will troubleshoot hardware/software, maintain devices, and deliver strong customer support to users on site at METC Fort Sam Houston in San Antonio.

The role requires experience with Windows OS, Office, and common security software, the ability to document steps, escalate when needed, and communicate clearly

Qualifications

• 1+ years of experience in a Microsoft customer service / desktop support environment.
• Must hold CompTIA Security+ and MS Desktop Support Technician certifications.
• Experience supporting Windows workstations, laptops, and peripherals.
• Experience with enterprise tools including SCCM, RightNow CRM, and asset management systems.
• U.S. Citizenship and ability to obtain Secret clearance required.

Responsibilities

• Provide Tier I/II desktop support for Windows OS and Office applications.
• Log and track incidents in ServiceNow with detailed notes.
• Troubleshoot hardware, software, and network connectivity issues.
• Create and update technical and system documentation.
• Escalate complex problems and coordinate with Tier II teams.
• Deliver professional customer service to end users on site.

Skills

Microsoft OS

Microsoft Office

Customer service

Desktop support concepts

Incident management

Education

CompTIA Security+ Certification

MS Desktop Support Technician

Tools

SCCM

RightNow CRM

HP Asset Manager

ServiceNow

Job description

Planned Systems International seeks multiple candidates for a local Help Desk Services project supporting an educational campus with desktop, AV/VTC, and Windows platform administration. You will troubleshoot hardware/software, maintain devices, and deliver strong customer support to users on site at METC Fort Sam Houston in San Antonio.

The role requires experience with Windows OS, Office, and common security software, the ability to document steps, escalate when needed, and communicate clearly