Onsite IT Help Desk Technician – Orem

MITY Inc.; Orem (UT); On-site; USD 30,000 - 34,000; Full time

Job summary

MITY Inc. is seeking a dependable Help Desk Technician to provide frontline technical support to employees across the organization. This role helps maintain a reliable IT environment by resolving issues, supporting onboarding/offboarding, and keeping workplace technology running smoothly.

The ideal candidate enjoys solving problems, communicates clearly, and takes pride in helping others succeed. This is an excellent opportunity to build IT expertise while supporting both office and

Qualifications

• An associate degree in Information Technology, Computer Science, or a related field preferred.
• An equivalent combination of education, training, and relevant experience will be considered.
• Previous experience in a help desk or IT support role is preferred.
• Familiarity with Windows, Microsoft 365, and basic networking concepts is important.
• MacOS, Active Directory, account provisioning, and ticketing platforms such as Jira, ServiceNow, or Freshservice are helpful.

Responsibilities

• Respond to employee support requests through phone, email, chat, and the IT ticketing system. Monitor queues, prioritize requests, and keep employees informed during resolution.
• Diagnose and resolve hardware, software, network, account, and application issues; escalate complex problems when appropriate.
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripherals, and approved business applications.
• Assist with device deployments, software updates, equipment replacements, and other technology refresh projects.
• Support onboarding and offboarding, including account provisioning, equipment setup, access management, and secure deprovisioning.
• Maintain accurate service tickets documenting reported issues, troubleshooting steps, communication, and resolutions.
• Provide first-level support for manufacturing-floor technology, including workstations, printers, barcode scanners, handheld devices, and production equipment.
• Support conference-room technology, shared devices, and office productivity tools to minimize disruptions to business operations.
• Coordinate with internal IT teams and external vendors to resolve issues and communicate recurring problems or trends to senior IT staff.
• Maintain knowledge-base articles, FAQs, and standard procedures; educate employees on technology best practices; follow information-security and access-control requirements.

Skills

Windows

Microsoft 365

Networking basics

macOS familiarity

Active Directory

Account provisioning

Ticketing platforms

Customer service

Problem solving

Communication

Education

Associate degree in Information Technology

Equivalent experience considered

Tools

Jira

ServiceNow

Freshservice

Printers

Job description

MITY Inc. is seeking a dependable Help Desk Technician to provide frontline technical support to employees across the organization. This role helps maintain a reliable IT environment by resolving issues, supporting onboarding/offboarding, and keeping workplace technology running smoothly.

The ideal candidate enjoys solving problems, communicates clearly, and takes pride in helping others succeed. This is an excellent opportunity to build IT expertise while supporting both office and