On-Site IT Help Desk Specialist (6-Month Contract)

Asp Web Solutions; Washington (District of Columbia); On-site; USD 22,000 - 36,000; Full time

Job summary

Asp Web Solutions in Washington, DC is seeking an on-site Call Center Support specialist for a 6-month assignment. You will assist House offices with software, mobile devices, and printers, delivering front-line phone, Live chat, and Remote Desktop support, with on-site visits as needed.

Candidates must have IT call center experience and solid Windows OS/Office skills, plus remote access and VPN capability. Mac OS X and mobile device support experience are a plus.

Qualifications

• 3+ years' experience with Windows OS and Office.
• 1+ year experience with Mac OS X.
• 1+ year experience with remote access software and VPN.
• Experience in an IT call center environment.
• Ability to pass a background check to receive a Public Trust.

Responsibilities

• Provide on-site call center support for software, hardware, and printers.
• Offer front line phone, Live chat, and Remote Desktop support.
• Assist in developing user documentation and installation procedures.
• Provide Mobile Device Support and remote connectivity assistance.
• Maintain the knowledge base for House Supported Software.
• Coordinate with other support groups to respond to user requests.
• Consult with senior engineering staff to resolve complex problems.

Skills

IT Call Center

Windows OS & Office

Mobile devices (iOS & Blackberry)

Mac OS X

Remote access software

VPN support

Background check readiness

Education

College degree preferred

Tools

Remote Desktop

Job description

Asp Web Solutions in Washington, DC is seeking an on-site Call Center Support specialist for a 6-month assignment. You will assist House offices with software, mobile devices, and printers, delivering front-line phone, Live chat, and Remote Desktop support, with on-site visits as needed.

Candidates must have IT call center experience and solid Windows OS/Office skills, plus remote access and VPN capability. Mac OS X and mobile device support experience are a plus.