Call Center Support

Asp Web Solutions; Washington (District of Columbia); On-site; USD 22,000 - 36,000; Full time

Job summary

Asp Web Solutions in Washington, DC is seeking an on-site Call Center Support specialist for a 6-month assignment. You will assist House offices with software, mobile devices, and printers, delivering front-line phone, Live chat, and Remote Desktop support, with on-site visits as needed.

Candidates must have IT call center experience and solid Windows OS/Office skills, plus remote access and VPN capability. Mac OS X and mobile device support experience are a plus.

Qualifications

• 3+ years' experience with Windows OS and Office.
• 1+ year experience with Mac OS X.
• 1+ year experience with remote access software and VPN.
• Experience in an IT call center environment.
• Ability to pass a background check to receive a Public Trust.

Responsibilities

• Provide on-site call center support for software, hardware, and printers.
• Offer front line phone, Live chat, and Remote Desktop support.
• Assist in developing user documentation and installation procedures.
• Provide Mobile Device Support and remote connectivity assistance.
• Maintain the knowledge base for House Supported Software.
• Coordinate with other support groups to respond to user requests.
• Consult with senior engineering staff to resolve complex problems.

Skills

IT Call Center

Windows OS & Office

Mobile devices (iOS & Blackberry)

Mac OS X

Remote access software

VPN support

Background check readiness

Education

College degree preferred

Tools

Remote Desktop

Job description

Title: Call Center Support

Location: Washington, D.C.

Duration: 6 months

Duties

Seeking candidates to provide on-site Call Center support for a range of software and hardware issues; to include applications, mobile devices, remote assistance, PC and Mac workstations, and printers.

• Perform in a call center that assists House offices in installing and using House supported software, including messaging client software, word processors, web browsers, and anti-virus software.
• Provide front line phone, Live chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use
• Provide Mobile Device Support
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Interact with other support groups as appropriate to efficiently respond to user requests/problems.
• Confer with senior engineering staff to resolve more complex problems.

Required Candidate Skills

• Candidates will not be considered without the following qualifications
• Experience in an IT Call Center environment
• 3 year minimum experience with Microsoft Window OS and Office products
• 3 year minimum experience supporting Mobile devices (iOS & Blackberry preferred)
• 1 year minimum experience with Mac OS X
• 1 year minimum experience supporting clients using remote access software1 year minimum experience supporting remote connectivity (VPN)
• Ability to pass background check to receive a Public Trust

Desired Candidate Skills

• Related IT certifications preferred but not required
• Related College degree preferred but not required
• Microsoft Office 365 support experience