Desktop Support Specialist 5 (6 months)

The Planet Group; San Diego (CA); On-site; USD 44,427 - 55,792; Full time

Job summary

A staffing and recruiting firm is seeking a Desktop Support Specialist V in San Diego, CA to provide advanced technical support for desktops and peripherals. Ideal candidates will have 6+ years of experience, expertise in Windows, and excellent communication skills. Responsibilities include troubleshooting issues, supporting VIPs, and maintaining customer satisfaction. This full-time contract position offers a competitive hourly rate of $32.25–$40.50, working Monday to Friday in a challenging yet supportive environment.

Qualifications

• 6+ years of desktop support experience.
• Experience supporting printing environments.
• Ability to adapt to shifting priorities.

Responsibilities

• Deliver technical support for hardware, software, and peripherals.
• Document support activities and resolutions in ticketing systems.
• Collaborate with IT teams to escalate and resolve complex issues.

Skills

Advanced expertise in Windows operating systems and hardware

Strong customer service skills

Excellent written and verbal communication skills

Ability to manage multiple tasks

Strong attention to detail

Education

High school diploma or GED

Tools

Microsoft 365

ITIL-based support processes

Job description

Job Title

Desktop Support Specialist V

Location

Onsite – San Diego, CA

Employment Type

Contract (6 months, extension likely)

Pay Structure

• W2 Pay Rate: $32.25–$40.50/hour (DOE)

Work Hours

Full‑time, Monday–Friday | Shift: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM (1‑hour lunch)

Visa Sponsorship / C2C / H1B

Not accepted

Background/Reference Checks

Required

Interview Process

• Initial 30‑minute interview
• Potential second interview (45 minutes)

Role Overview

The Desktop Support Specialist V provides advanced technical support for desktops, laptops, peripherals, and meeting technologies. This role emphasizes strong customer service, responsiveness, and technical expertise, including support for VIPs and executives. The ideal candidate will thrive in a fast‑paced environment, maintain accuracy under pressure, and communicate effectively with both technical and non‑technical users.

Key Responsibilities

• Deliver technical support for hardware, software, and peripherals
• Diagnose and resolve issues with desktops, laptops, printers, and mobile devices
• Provide high‑level support to VIPs and executive staff
• Maintain SLAs, quality targets, and customer satisfaction objectives
• Document support activities and resolutions in ticketing systems
• Collaborate with IT teams to escalate and resolve complex issues
• Adapt to evolving business needs and perform additional duties as assigned

Required Qualifications

• High school diploma or GED
• 6+ years of desktop support experience
• Advanced expertise in Windows operating systems and hardware
• Advanced knowledge of Microsoft 365 applications
• Experience supporting printing environments
• Strong customer service skills in a corporate setting
• Reliable attendance and strong work ethic
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and adapt to shifting priorities
• Strong attention to detail and ability to work independently

Preferred Qualifications

• Experience with ITIL‑based support processes and ticketing systems (e.g., ServiceNow)
• Knowledge of macOS and cross‑platform support environments

Additional Information

• Seniority level: Mid‑Senior
• Job function: Information Technology
• Industries: Staffing and Recruiting

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