Senior Desktop Support Specialist – VIP/Exec Tech (SD)

The Planet Group; San Diego (CA); On-site; USD 44,427 - 55,792; Full time

Job summary

A staffing and recruiting firm is seeking a Desktop Support Specialist V in San Diego, CA to provide advanced technical support for desktops and peripherals. Ideal candidates will have 6+ years of experience, expertise in Windows, and excellent communication skills. Responsibilities include troubleshooting issues, supporting VIPs, and maintaining customer satisfaction. This full-time contract position offers a competitive hourly rate of $32.25–$40.50, working Monday to Friday in a challenging yet supportive environment.

Qualifications

• 6+ years of desktop support experience.
• Experience supporting printing environments.
• Ability to adapt to shifting priorities.

Responsibilities

• Deliver technical support for hardware, software, and peripherals.
• Document support activities and resolutions in ticketing systems.
• Collaborate with IT teams to escalate and resolve complex issues.

Skills

Advanced expertise in Windows operating systems and hardware

Strong customer service skills

Excellent written and verbal communication skills

Ability to manage multiple tasks

Strong attention to detail

Education

High school diploma or GED

Tools

Microsoft 365

ITIL-based support processes

Job description

A staffing and recruiting firm is seeking a Desktop Support Specialist V in San Diego, CA to provide advanced technical support for desktops and peripherals. Ideal candidates will have 6+ years of experience, expertise in Windows, and excellent communication skills. Responsibilities include troubleshooting issues, supporting VIPs, and maintaining customer satisfaction. This full-time contract position offers a competitive hourly rate of $32.25–$40.50, working Monday to Friday in a challenging yet supportive environment.