On-Site IT Help Desk Pro II | Fast-Paced Support

hyundaiautoeveramerica; Savannah (GA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical/dental coverage

PTO

Education assistance

Merit increase eligibility

Job summary

Hyundai AutoEver America is hiring a Service Desk Representative II in Savannah, GA, on-site five days a week. You’ll provide first-level IT support, diagnose basic hardware/software issues, and manage tickets in our ITSM system while delivering professional customer service.

You’ll work with Windows, Office, and Exchange, handle imaging and deployment, backups, and asset inventories. This role emphasizes teamwork, strong communication, and the ability to juggle multiple priorities in a

Qualifications

• High School Diploma, GED, or equivalent.
• 1-2 years IT support/Help Desk experience.
• Basic networking concepts and troubleshooting.
• Experience with Windows, Office, and Exchange.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Strong communication and collaboration skills.

Responsibilities

• Serve as the first point of contact for employee IT support requests, providing timely troubleshooting and resolution for hardware, software, and connectivity issues.
• Manage and prioritize Helpdesk tickets in the ITSM platform, ensuring incidents, requests, and service activities are documented and resolved within established service levels.
• Install, configure, maintain, and troubleshoot desktop devices and peripherals.
• Perform system imaging, deployment, and administration for PCs and network-connected devices.
• Open, update, track, and close incidents and service requests with detailed records.
• Execute data backup and restoration activities per procedures to minimize business disruption.
• Maintain inventories and adhere to policies, aiding upgrades and replacements.

Skills

Customer service

Communication

Troubleshooting

Time management

Teamwork

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Windows

Microsoft Office

Microsoft Exchange

ITSM platforms

Job description

Hyundai AutoEver America is hiring a Service Desk Representative II in Savannah, GA, on-site five days a week. You’ll provide first-level IT support, diagnose basic hardware/software issues, and manage tickets in our ITSM system while delivering professional customer service.

You’ll work with Windows, Office, and Exchange, handle imaging and deployment, backups, and asset inventories. This role emphasizes teamwork, strong communication, and the ability to juggle multiple priorities in a