IT Help Desk Specialist II — 2nd Shift (On-Site)

Hyundai Autoever America; Northern (KY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical and dental coverage

PTO

Education assistance

Annual merit increase eligibility

Job summary

Hyundai AutoEver America is hiring a Service Desk Rep II for an on-site, West Point, GA role on the 2nd shift (2:00pm - 10:30pm). You will provide initial technical support via phone, email, messaging, and walk-up requests, troubleshoot software and hardware on laptops, desktops, tablets, and smartphones, and log all tickets in the tracking system.

Escalations occur for unresolved issues to prevent downtime.

Qualifications

• 0-1 year of IT experience or strong technical aptitude.
• Basic understanding of networking concepts and Windows operating systems.
• Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange.
• Ability to multitask, prioritize requests, and work independently or in a team.

Responsibilities

• Provide desk-side and remote technical support to users across departments.
• Log, manage, and resolve Helpdesk tickets using ITSM or approved systems.
• Install, configure, and troubleshoot PCs, laptops, printers, and peripherals.
• Perform system imaging and related administration for networked devices.
• Document incidents with accurate history and resolution notes.
• Back up and restore user profiles and data per procedures.
• Register IT assets and participate in asset inventory audits.
• Escalate complex issues to higher-level support when appropriate.

Skills

Troubleshooting

Problem-solving

Windows OS

Networking concepts

Microsoft Office

Microsoft Exchange

Customer service

Multitasking

Education

High School diploma or equivalent

Job description

Hyundai AutoEver America is hiring a Service Desk Rep II for an on-site, West Point, GA role on the 2nd shift (2:00pm - 10:30pm). You will provide initial technical support via phone, email, messaging, and walk-up requests, troubleshoot software and hardware on laptops, desktops, tablets, and smartphones, and log all tickets in the tracking system.

Escalations occur for unresolved issues to prevent downtime.