Junior IT Service Desk Technician — 2nd Shift

Hyundai Autoever America; Georgia; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hyundai AutoEver America is seeking a Service Desk Rep I for the West Point, GA location to provide initial employee IT support across various channels. The role requires mobility to attend user workstations and quick escalation for unresolved issues to minimize downtime.

The position supports laptops, desktops, tablets, and smartphones, logs tickets, and works in a 3-shift operation with potential nights and weekends. Entry-level candidates are welcome.

Qualifications

• High School diploma or equivalent experience.
• 0–1 year of experience in IT or strong technical aptitude (entry-level candidates welcome).
• Basic understanding of networking concepts and Windows operating systems.
• Strong troubleshooting and logical problem‑solving skills.
• Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange.
• Ability to multitask, prioritize incoming requests, and work effectively both independently and in a team environment.

Responsibilities

• Technical Support: Provide desk-side and remote technical support to users across departments and building locations.
• Ticket Management: Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
• Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers (including laser, label, and dot matrix), and related peripherals.
• Imaging: Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
• Incident Documentation: Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
• Data Management: Backup and restore user profiles and data in accordance with established procedures.
• Asset Management: Follow asset naming and labeling standards; register IT assets in the asset management system; participate in scheduled physical asset inventory audits as required.
• Escalation: Escalate complex or unresolved issues to Service Desk Rep II or management when appropriate.
• Other Duties: Perform other duties as assigned by management.

Skills

Troubleshooting

Windows OS

Microsoft Office

Customer service

Multi-tasking

Education

High School diploma

Tools

ITSM

Microsoft Exchange

Job description

Hyundai AutoEver America is seeking a Service Desk Rep I for the West Point, GA location to provide initial employee IT support across various channels. The role requires mobility to attend user workstations and quick escalation for unresolved issues to minimize downtime.

The position supports laptops, desktops, tablets, and smartphones, logs tickets, and works in a 3-shift operation with potential nights and weekends. Entry-level candidates are welcome.