Onsite IT Helpdesk Pro - 2nd Shift (West Point)

Hyundai Autoever America; West Point (AL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical & Dental

Generous PTO

Education assistance

Merit increase

Job summary

Hyundai AutoEver America (HAEA) is seeking a Service Desk Rep II for an on-site 2nd shift in West Point, GA. The role requires mobility to assist users at their workstation and to escalate unresolved issues to the next level to minimize downtime.

The position offers a comprehensive benefits package, a salary range of $22–$30 per hour plus OT, and opportunities for growth within a manufacturing environment that values teamwork and rapid problem-solving.

Qualifications

• High School diploma or equivalent.
• 0–1 year IT experience or strong technical aptitude.
• Basic understanding of networking concepts and Windows operating systems
• Strong troubleshooting and logical problem-solving skills
• Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange
• Ability to multitask, prioritize incoming requests, and work effectively both independently and in a team environment

Responsibilities

• Provide desk-side and remote technical support to users across departments and building locations.
• Ticket Management: Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
• Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers, and related peripherals.
• Imaging: Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
• Incident Documentation: Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
• Data Management: Backup and restore user profiles and data in accordance with established procedures.
• Asset Management: Follow asset naming and labeling standards; register assets in the asset management system; participate in asset audits.
• Escalation: Escalate complex or unresolved issues to Service Desk Rep II or management.
• Other Duties: Perform other duties as assigned by management.

Skills

IT basics

Windows OS

Networking basics

Troubleshooting

MS Office

MS Exchange

Team player

Multi-tasking

Job description

Hyundai AutoEver America (HAEA) is seeking a Service Desk Rep II for an on-site 2nd shift in West Point, GA. The role requires mobility to assist users at their workstation and to escalate unresolved issues to the next level to minimize downtime.

The position offers a comprehensive benefits package, a salary range of $22–$30 per hour plus OT, and opportunities for growth within a manufacturing environment that values teamwork and rapid problem-solving.