On-Site IT Help Desk Lead for VIP/Executive Support

Marquee Staffing; Eden Prairie (MN); Presencial; USD 45 000 - 56 000; Tempo integral

Resumo da oferta

Marquee Staffing seeks an experienced IT Helpdesk Specialist to provide hands-on end-user support at our Eden Prairie, Minnesota location. This on-site role is temp-to-hire with conversion to regular FTE after 6 months, handling Windows and macOS devices, Intune enrollment, and remote access support.

The ideal candidate has 5+ years in desktop support, familiarity with regulated environments, and VIP support experience. Certifications such as A+, Network+, ITIL, or MD-102 are a plus.

Qualificações

• Associate degree in computer science or related field or equivalent experience.
• 5+ years of desktop and end-user support experience.
• Experience as sole or lead on-site IT resource for a remote office.
• Experience in a regulated industry (medical device, life sciences, or similar).
• Experience supporting conference room AV and Microsoft Teams Rooms.
• Experience providing executive (VIP) support.
• Certifications such as CompTIA A+ or Network+, ITIL Foundation, or MD-102.

Responsabilidades

• Provide hands-on resolution of technical and application issues with general direction from management.
• Install, configure, support, and maintain Windows and macOS devices, including Intune and Autopilot enrollment.
• Configure and support mobile devices through Microsoft Intune; coordinate with mobile carriers to resolve issues.
• Maintain user accounts and group memberships in Active Directory, Entra ID, and Microsoft 365.
• Log, track, and resolve issues in the IT ticketing system within SLA; manage open tickets.

Conhecimentos

Troubleshooting

End-user support

Microsoft 365/Outlook/Teams

Remote access/VPN support

Formação académica

Associate degree in computer science or related field

Ferramentas

Microsoft Intune

Autopilot

Entra ID

Active Directory

Cisco AnyConnect

Descrição da oferta de emprego

Marquee Staffing seeks an experienced IT Helpdesk Specialist to provide hands-on end-user support at our Eden Prairie, Minnesota location. This on-site role is temp-to-hire with conversion to regular FTE after 6 months, handling Windows and macOS devices, Intune enrollment, and remote access support.

The ideal candidate has 5+ years in desktop support, familiarity with regulated environments, and VIP support experience. Certifications such as A+, Network+, ITIL, or MD-102 are a plus.