On-Site IT Help Desk Associate (Temporary)

City of Nampa Human Resources; Nampa (ID); On-site; USD 25,000 - 30,000; Part time

Job summary

City of Nampa IT Department seeks a Temporary Help Desk Support Specialist to provide on-site first-contact support at City Hall. The role greets callers, reviews tickets, confirms details, prioritizes, routes, documents, and escalates as needed.

Strong customer service, clear communication, and attention to detail are required; IT experience is not mandatory. Schedule is Mon–Fri, 8:00 a.m.–5:00 p.m. and benefits are not included for this temporary assignment.

Qualifications

• High school diploma or equivalent.
• Demonstrated customer service experience in a phone/front-desk role; IT experience not required.
• Ability to type accurately and enter data in web-based systems.
• Clear spoken and written English; notes must be actionable.
• Willingness to learn the City’s ticketing system and queues.
• On-site work at Nampa City Hall, Monday–Friday, 8:00 a.m.–5:00 p.m.

Responsibilities

• Answer incoming help desk calls promptly and professionally.
• Collect and document required information in the ticketing system.
• Maintain a calm, courteous, and helpful tone on every call.
• Convert voicemail messages into tickets.
• Review self-service submitted tickets for completeness.
• Prioritize tickets and route them to the correct queues.
• Update existing tickets with new information and status.
• Escalate issues needing technician or supervisor attention.
• Remain available on the help desk line during coverage.
• Follow department ticket-handling and customer service standards.

Skills

Customer service

Phone etiquette

Data entry

Attention to detail

Communication

Willingness to learn

Education

High school diploma

Tools

Ticketing system

Web-based systems

Job description

City of Nampa IT Department seeks a Temporary Help Desk Support Specialist to provide on-site first-contact support at City Hall. The role greets callers, reviews tickets, confirms details, prioritizes, routes, documents, and escalates as needed.

Strong customer service, clear communication, and attention to detail are required; IT experience is not mandatory. Schedule is Mon–Fri, 8:00 a.m.–5:00 p.m. and benefits are not included for this temporary assignment.