On-Site Help Desk Associate (Temp)

City of Nampa; Nampa (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

The City of Nampa IT Department is seeking a temporary IT Help Desk Support Specialist to provide on-site first-contact support at City Hall. You will greet callers, collect ticket information, review submissions, prioritize and route tickets, and escalate when needed. Ideal candidates have strong customer service skills, clear communication, and a willingness to learn the City’s ticketing system.

On-site schedule is Monday–Friday, 8:00 a.m. – 5:00 p.m., with no visa sponsorship.

Qualifications

• High school diploma or equivalent.
• Demonstrated customer service experience in a phone, front-desk, call-center, reception, or similar role. Prior IT experience is not required.
• Ability to type accurately, enter data into web-based systems, and follow a written checklist or template.
• Clear spoken and written English; able to take notes that another person can act on.
• Willingness to learn the City’s ticketing system, ticket standards, work queues, and escalation path.
• Ability to work on-site at Nampa City Hall, Monday–Friday, 8:00 a.m. to 5:00 p.m.
• Must be legally authorized to work in the United States. This assignment is not eligible for visa sponsorship.

Responsibilities

• Answer incoming help desk calls promptly and professionally.
• Collect and document required information in the ticketing system.
• Maintain a calm, courteous, and helpful tone on every call.
• Convert voicemail messages into tickets.
• Review self-service submitted tickets for completeness.
• Contact submitters to gather missing or unclear details.
• Prioritize tickets and route them to the correct queues for completion.
• Update existing tickets with new information and current status.
• Escalate issues that require technician or supervisor attention.
• Remain available on the help desk phone line during assigned coverage.
• Follow department ticket-handling and customer service standards.
• Perform other related duties as assigned.

Skills

Customer service

Phone support

Data entry

English proficiency

Willingness to learn

Education

High school diploma

Tools

Ticketing system

Job description

The City of Nampa IT Department is seeking a temporary IT Help Desk Support Specialist to provide on-site first-contact support at City Hall. You will greet callers, collect ticket information, review submissions, prioritize and route tickets, and escalate when needed. Ideal candidates have strong customer service skills, clear communication, and a willingness to learn the City’s ticketing system.

On-site schedule is Monday–Friday, 8:00 a.m. – 5:00 p.m., with no visa sponsorship.