IT Help Desk Technician II: Onsite Support & Networking

City of Newberg Oregon; Newberg (OR); On-site; USD 42,000 - 58,000; Full time

Job summary

City of Newberg Oregon is seeking an IT Help Desk Technician to provide on-site support for staff across City facilities. This role requires strong customer service skills, basic IT knowledge, and the ability to diagnose and resolve computer-related issues in a multi-site environment.

Responsibilities include account provisioning, onboarding, and hardware/software troubleshooting, with an emphasis on timely resolution and keeping thorough service logs.

Qualifications

• High school diploma or GED with some IT coursework or studies.
• Three years of IT customer service experience in a commercial setting.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Handle support calls and triage tickets, resolving or escalating as needed.
• Onboard and administer new user accounts and initial training.
• Troubleshoot network, hardware, and software problems.
• Install and configure Windows computers and software.
• Maintain logs and records of services provided.

Skills

WAN networking

LAN networking

Network security awareness

Customer service

English literacy

Education

High school diploma/GED

IT coursework

Tools

Windows operating systems

Virus scanning tools

AD / user account management

Job description

City of Newberg Oregon is seeking an IT Help Desk Technician to provide on-site support for staff across City facilities. This role requires strong customer service skills, basic IT knowledge, and the ability to diagnose and resolve computer-related issues in a multi-site environment.

Responsibilities include account provisioning, onboarding, and hardware/software troubleshooting, with an emphasis on timely resolution and keeping thorough service logs.