On-Site IT Field Technician – White-Glove Support (Miami)

Morganmorganjobsapplynow; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan is hiring an IT Field Services Technician in Miami, FL. You will deliver on-site, high-touch support for office users and remote employees, manage hardware inventories, and resolve complex issues in a fast-paced environment.

This full-time role requires a valid vehicle and in-office presence across the region. Responsibilities include ticket lifecycle management, vendor coordination, and ensuring regional IT operations run smoothly to support business needs.

Responsibilities

• Provide on-site and remote support to users in the Miami region
• Create, monitor, and close tickets in ServiceNow within SLA
• Respond to escalated tickets from Service Delivery teams
• Collaborate with vendors to resolve issues
• Maintain, organize, and stock IT hardware
• Build relationships with local leadership to improve workflows

Skills

IT Service Desk

Office 365

Active Directory

Networking basics

VPN

ServiceNow

Salesforce

VMware

Communication skills

Physical endurance

Tools

ServiceNow

Salesforce

VMware

Job description

Morgan & Morgan is hiring an IT Field Services Technician in Miami, FL. You will deliver on-site, high-touch support for office users and remote employees, manage hardware inventories, and resolve complex issues in a fast-paced environment.

This full-time role requires a valid vehicle and in-office presence across the region. Responsibilities include ticket lifecycle management, vendor coordination, and ensuring regional IT operations run smoothly to support business needs.