On-Site IT Field Services Technician – Regional Support

Morganmorganjobsapplynow; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Morgan & Morgan is seeking an IT Field Services Technician to deliver on-site and remote support across the Philadelphia region. The role involves in-person and phone support in a virtual desktop environment, hardware installation, and regional inventory management.

This is a full-time, in-office position requiring a vehicle that is insured at all times. Responsibilities include ticket management in ServiceNow, collaboration with vendors, and building strong relationships with local leadership.

Qualifications

• 2+ years of experience in an IT Service Desk role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of Networking and wiring configurations.
• Remote access technologies (VPN terminal services, published apps etc.)
• Preferred experience working with ServiceNow, Salesforce, and VMware.
• Ability to assist others with complex issues in a professional manner.
• Ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Resourceful, well organized, highly dependable, efficient and detail oriented.
• Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed.

Responsibilities

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
• Collaborate with vendors to resolve issues as necessary
• Maintain, organize, and order stock of IT hardware within their region
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow

Skills

IT Service Desk

Office 365

Active Directory

Networking basics

VPN access

Communication skills

Physical ability

Tools

ServiceNow

Salesforce

VMware

Job description

Morgan & Morgan is seeking an IT Field Services Technician to deliver on-site and remote support across the Philadelphia region. The role involves in-person and phone support in a virtual desktop environment, hardware installation, and regional inventory management.

This is a full-time, in-office position requiring a vehicle that is insured at all times. Responsibilities include ticket management in ServiceNow, collaboration with vendors, and building strong relationships with local leadership.