Field IT Technician: On-Site Support in Miami

Morgan & Morgan, P.A.; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is seeking an IT Field Services Technician in Miami, FL to deliver white-glove level support to employees locally and nationwide.

You will handle on-site and remote assistance in a virtual desktop environment, manage IT hardware, and sustain regional inventory while maintaining service levels. The role requires 2+ years in IT service desk, Office 365, Active Directory, VPN access, and familiarity with ServiceNow, Salesforce, and VMware.

Qualifications

• 2+ years of experience in an IT Service Desk role.

Responsibilities

• Provide friendly, professional on-site support to users in their region.
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.

Skills

IT Service Desk

Office 365

Active Directory

Networking basics

VPN access

ServiceNow

Salesforce

VMware

Communication skills

Ticket management

Tools

ServiceNow

Salesforce

VMware

VPN

Job description

Morgan & Morgan, P.A. is seeking an IT Field Services Technician in Miami, FL to deliver white-glove level support to employees locally and nationwide.

You will handle on-site and remote assistance in a virtual desktop environment, manage IT hardware, and sustain regional inventory while maintaining service levels. The role requires 2+ years in IT service desk, Office 365, Active Directory, VPN access, and familiarity with ServiceNow, Salesforce, and VMware.