IT Field Services Technician

Morganmorganjobsapplynow; Lexington (KY); On-site; USD 55,000 - 78,000; Full time

Job summary

Morgan & Morgan is seeking an IT Field Services Technician to deliver white-glove support to employees across the firm, including on-site and remote assistance. This role requires travel within the region and occasional visits to other firm locations to deploy, troubleshoot, and implement IT solutions.

A vehicle is required for this full-time, in-office position. The ideal candidate will maintain IT hardware, manage spaces like conference rooms and printer stations, and work closely with IT

Qualifications

• 2+ years of experience in an IT Service Desk or Field Services role.
• Experience with Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Preferred experience with Freshservice, Salesforce, and Microsoft Office 365.

Responsibilities

• Provide on-site and remote IT support across assigned region.
• Create, monitor, track, and close tickets within SLA.
• Act as Tier 3 level support for escalations from Service Delivery teams.
• Coordinate IT projects and deployments as SME and point of contact.
• Collaborate with vendors to resolve issues as needed.
• Maintain IT hardware stock and organization across regions.
• Ensure IT workspaces are neat, secure, and well-maintained.

Skills

IT Service Desk

Field Services

Office 365

Active Directory

Networking basics

Freshservice

Salesforce

Tools

Office 365

Active Directory

Freshservice

Salesforce

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Job Title: IT Field Services Technician

Location: Lexington, KY

Job Type: Full-time

Job Summary:

The IT Field Services Technician will be responsible for delivering white-glove support to employees in their office/region and across the firm’s 6000+ employees nationwide. This role includes providing both in-person and remote support as well as maintaining, installing, and configuring all IT hardware within their assigned region. Additionally, the Technician will ensure that all IT-managed spaces, including conference rooms, printer stations, and IT storage areas, are organized, secure, and well-maintained. As the person responsible for one or more office sites, be aware and familiar with other systems and company groups to resolve or elevate office related issues.

This role also requires travel within the assigned region and, when necessary, to other firm locations to provide on-site support. The Technician will act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations as needed.

This is a full-time, in-office position that requires a vehicle that is insured at all times.

Responsibilities:

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT-managed spaces, including conference rooms, printer stations, and IT storage areas.
• Regularly inspect and maintain the physical appearance of IT workspaces to ensure a neat, professional, and secure environment.
• Implement and enforce best practices for IT equipment storage, labeling, and organization.
• Ensure IT closets and storage areas are well-kept, accessible, and securely managed.
• Travel within the assigned region and to other firm locations as needed to provide on-site support.
• Act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations.

Qualifications:

• 2+ years of experience in an IT Service Desk or Field Services role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Preferred experience working with Freshservice, Salesforce, and Microsoft Office 365.
• Ability to assist others with complex issues in a professional manner.
• Strong ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly resourceful, well-organized, dependable, efficient, and detail oriented.
• Strong desire to learn and grow both IT and office support skills to deliver high-quality results for our clients and partners
• Commitment to maintaining a professional and orderly IT work environment, ensuring IT-managed spaces are neat, secure, and well-maintained
• Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed

Our insurance carriers require that our employees who drive for us to carry a minimum of $100,000 per occurrence, $300,000 aggregate for bodily injury, and $50,000 for property damage. You would need to meet these qualifications.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

• For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.