On-Site IT Field Technician (Mid-Level)

Serco; Herndon (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Serco, Inc. in Herndon, VA, seeks an IT Field Service Technician (Mid-Level) to join a desktop support team serving 10,000+ employees.

You will install, diagnose, repair, and upgrade desktops, laptops, mobile devices, and peripherals, handling on-site and remote support via approved tools and a ticketing system. The role emphasizes timely incident resolution, knowledge sharing, and collaboration with centralized Technology, Infrastructure, and Service Desk teams.

Qualifications

• High school diploma or equivalent with relevant IT experience.
• Associate’s degree plus two years of IT experience acceptable.
• Citizenship United States required.

Responsibilities

• Serve as on-site IT service delivery resource for a high-demand location.
• Own end-user support for desktops, laptops, mobile devices, and peripherals.
• Log, categorize, prioritize, and resolve incidents via ticketing system.
• Diagnose complex issues and restore service quickly while identifying root causes.
• Install, configure, test, and support devices per standards.
• Coordinate with centralized teams for enterprise initiatives.
• Travel up to 25% to Serco locations within the National Capital Region.

Education

High school diploma

Associate's degree

Tools

Windows 11

Microsoft Intune

Active Directory

Remote-support tools

Ticketing systems

Hardware troubleshooting

Job description

Serco, Inc. in Herndon, VA, seeks an IT Field Service Technician (Mid-Level) to join a desktop support team serving 10,000+ employees.

You will install, diagnose, repair, and upgrade desktops, laptops, mobile devices, and peripherals, handling on-site and remote support via approved tools and a ticketing system. The role emphasizes timely incident resolution, knowledge sharing, and collaboration with centralized Technology, Infrastructure, and Service Desk teams.