On-Site IT & Network Field Technician

Transitions Group; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401k match

Unlimited vacation time

Paid sick time

Holidays incl. Birthday & Floating"

Lifestyle reimbursement

Amazon Prime reimbursement

Volunteer time

Parental leave

Education reimbursements

Learning & development programs

Job summary

Courser is seeking a Field Technician to install, troubleshoot, and repair equipment at customer locations, performing diagnostics, maintenance, and upgrades on-site. The role requires hands-on skills, strong problem solving, and excellent customer service to ensure smooth operation and satisfaction across client sites.

The technician will work with a variety of equipment, schedule installations with clients, and maintain detailed service records while following safety guidelines and company

Qualifications

• Experience in installing, troubleshooting, and repairing equipment at customer locations.
• Excellent problem-solving abilities and strong customer service skills.
• Solid understanding of relevant equipment (telecommunications, HVAC, electrical).
• Proficiency with diagnostic tools and testing equipment.
• Valid driver's license and ability to travel.

Responsibilities

• Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
• Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
• Coordinate with clients to schedule installation and resolve any access or technical setup issues.
• Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
• Perform repairs and adjust equipment as needed, ensuring operational efficiency.
• Document issues, repairs, and solutions clearly to maintain accurate records of service history.
• Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
• Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
• Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
• Communicate effectively with customers, explaining service work performed and answering any questions they may have.
• Provide clear and professional support, maintaining a high standard of customer service at all times.
• Address customer concerns and feedback promptly and professionally.
• Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
• Update records in company systems, noting parts used, time taken, and any other relevant information.
• Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
• Follow all safety protocols and guidelines during installations, repairs, and maintenance.
• Ensure compliance with company standards, industry regulations, and customer requirements.
• Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.

Skills

Field technician experience

Customer service skills

Problem-solving abilities

On-site diagnostics

Education

High school diploma or GED

Technical certification or associate’s degree preferred

Tools

Diagnostic tools

Testing equipment

Computer applications

Job description

Courser is seeking a Field Technician to install, troubleshoot, and repair equipment at customer locations, performing diagnostics, maintenance, and upgrades on-site. The role requires hands-on skills, strong problem solving, and excellent customer service to ensure smooth operation and satisfaction across client sites.

The technician will work with a variety of equipment, schedule installations with clients, and maintain detailed service records while following safety guidelines and company