Field IT Solutions Engineer II — On-Site Tech Support

Meriton

Hillside (IL)

On-site

USD 75,000 - 105,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match by company

Tuition Reimbursement

Disability insurance

Group life insurance

Paid Time Off

Job summary

Meriton is seeking an IT Field Solutions Engineer II to provide hands-on desktop, laptop, and software support for HVAC technicians in the field. You will ensure technicians have reliable access to tools, software, and connectivity necessary to perform at a high level, day or night.

This role combines field work with IT responsibilities, including supporting technician software, VPN, and remote monitoring systems, and requires after-hours on-call rotation and travel to branch locations

Qualifications

Experience in an IT services or field support role.
The role requires strong troubleshooting across Windows, networking, and device dependencies.
Ability to learn unfamiliar technology quickly and communicate with non-technical audiences.

Responsibilities

Provide live, hands-on support to technicians via phone, chat, email, and ticketing.
Triage requests, capture context, and own issues through resolution.
Remain the point of contact for technicians while coordinating with platform teams.
Troubleshoot laptops, tablets, and mobile devices in field conditions.