Field IT Solutions Engineer II - On-Site Tech Support

Meriton; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Meriton is seeking an IT Field Solutions Engineer II to provide live, hands-on desktop, laptop, and software support for HVAC service technicians across field sites. The role focuses on ensuring reliable access to tools, software, and connectivity while maintaining strong communication with field teams.

The ideal candidate combines field aptitude with IT expertise, enjoys solving complex issues, and is willing to grow into more advanced field technician roles through apprenticeship pathways.

Qualifications

• 2+ years experience in an IT services or field support role.
• Strong troubleshooting fundamentals across Windows, networking, endpoints, and dependencies.
• Knowledge of TCP/IP, LAN/WAN/vLAN, VPN and remote access.
• Ability to learn unfamiliar technology quickly and work with technicians and leaders.

Responsibilities

• Provide live, hands-on IT support to service and control technicians on site or remotely when needed.
• Triage requests, capture context, and own issues through resolution; escalate when required.
• Maintain clear, proactive communication with technicians and platform teams.
• Troubleshoot laptops, tablets, and mobile devices, including hardware and software dependencies.
• Support technician software, HVAC controls tools, building automation, and remote monitoring systems.
• Assist with field connectivity (USB/serial, controllers, gateway access, VPN, Wi-Fi).
• Participate in rotating on-call schedule; travel ~25% to branch locations and customer sites.

Skills

Troubleshooting

Ownership

Independent work

Communication

Customer service

Travel readiness

Education

Associate degree in Information Technology

Tools

Intune

Jamf

MDM

Windows 10/11

Office 365

Azure

Windows Server

PowerShell

Job description

Meriton is seeking an IT Field Solutions Engineer II to provide live, hands-on desktop, laptop, and software support for HVAC service technicians across field sites. The role focuses on ensuring reliable access to tools, software, and connectivity while maintaining strong communication with field teams.

The ideal candidate combines field aptitude with IT expertise, enjoys solving complex issues, and is willing to grow into more advanced field technician roles through apprenticeship pathways.