Service Desk Technician - Endpoint & Access Support

County of York

York (York County)

Vor Ort

USD 42.000 - 64.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

County of York is seeking a Service Desk Technician to contribute to service desk operations under general direction, providing endpoint and application support, access management, and service request fulfillment. You will participate in incident management, asset and change management, and on-call rotations while collaborating with teammates to escalate issues to the appropriate owners.

The role requires ongoing knowledge of IT operations and the ability to work on special projects as needed

Qualifikationen

Provide end user support to resolve hardware, software, and access issues.
Address requests within service level agreements and uptime requirements.
Participate in incident management and service request fulfillment.
Support change and asset management processes.
Assist in implementing applications, hardware, and policies.
Communicate with team to escalate incidents and requests to owners as needed.
Maintain working knowledge of IT operations.
Participate in an on-call rotation.
Work on special projects as needed.

Aufgaben

Contribute to service desk operations under general direction.
Provide endpoint and application support, access management, and service request fulfillment.
Assist in incident management, change management, and asset management.

Kenntnisse

End user support

Incident management

Service desk operations

On-call rotation

Jobbeschreibung