IT Support Technician – Onsite & Remote Help Desk Pro

Wagman; York (York County); Vor Ort; USD 28.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical/Vision/Dental Insurance

401(k) Retirement Plan with Company 1:

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

8 paid holidays

Paid Time Off

Zusammenfassung

Wagman, a long-standing construction firm based in York, PA, is seeking an IT Support Technician to join the IT team. The ideal candidate will be organized, dependable, and technically adept, capable of assisting with computer systems, hardware, software, printers and scanners both remotely and on-site.

You should be comfortable working independently yet be a team player with strong communication skills and a customer-service mindset.

Qualifikationen

• 2+ years related experience
• Knowledge of Windows Operating systems and hardware architecture
• Knowledge of Windows server, network concepts
• Knowledge of Microsoft Office applications and Active Directory
• Excellent communication ability both written and oral
• Work independently and within a team environment
• Valid driver’s license (some travel between local sites required)

Aufgaben

• Providing technical assistance and support both remotely and onsite, related to computer systems, hardware, software, printers and scanners
• Providing end user support for various software packages
• Provisioning of laptops and cellular devices
• Identify, analyze, trouble shoot and solve a wide range of server/computer & network related issues
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Work with support ticket software to properly create, document and resolve support tickets
• Assist with office administrative functions

Kenntnisse

Windows OS knowledge

Networking concepts

Communication skills

Teamwork

Customer service oriented

Independent work

Ausbildung

AA Degree in Computer Science or equivalent

Tools

Windows Server

Active Directory

Microsoft Office

Jobbeschreibung

Wagman, a long-standing construction firm based in York, PA, is seeking an IT Support Technician to join the IT team. The ideal candidate will be organized, dependable, and technically adept, capable of assisting with computer systems, hardware, software, printers and scanners both remotely and on-site.

You should be comfortable working independently yet be a team player with strong communication skills and a customer-service mindset.