On-Site IT Field Support Technician Canonsburg

Ford Office Technologies; Pennsylvania; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company match

Bereavement Leave

Vacation Benefits

Holidays

Medical, Dental, and Vision Insurance

Life Insurance

Job summary

Ford Office Technologies in Canonsburg, PA is seeking an IT Field Support Technician to deliver first-line remote or on-site support for hardware, software, and operating systems. This 100% client-site role will diagnose problems, follow troubleshooting steps, and develop checklists for common issues in a professional business environment.

The position requires an associate degree or equivalent, 1 year helpdesk experience, familiarity with TCP/IP, DNS, SMTP, and other networks, plus proficiency

Qualifications

• An associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1 year working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with CDIA+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
• Must have a valid driver’s license
• Candidates within a 30 minute drive of Canonsburg, PA preferred.

Responsibilities

• Set up new user accounts and profiles, handle any password issues, and support the training and roll‑out of new applications.
• Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Communicate with team members and or customers establishing a good working relationship with other professionals and andes complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
• Working on assigned projects on an as needed basis.

Skills

TCP/IP

DNS

SMTP

MS Office

Outlook

Education

Associate degree or equivalent

Tools

MS Office

Outlook

Job description

Ford Office Technologies in Canonsburg, PA is seeking an IT Field Support Technician to deliver first-line remote or on-site support for hardware, software, and operating systems. This 100% client-site role will diagnose problems, follow troubleshooting steps, and develop checklists for common issues in a professional business environment.

The position requires an associate degree or equivalent, 1 year helpdesk experience, familiarity with TCP/IP, DNS, SMTP, and other networks, plus proficiency