IT Technician — On-Site & Remote Support

FSB; Oklahoma City (OK); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

FSB Architects + Engineers, an affiliate of Colliers Engineering & Design, seeks an IT Technician to provide hands-on and remote technical support for employees. The role is the first contact for technology questions, troubleshoots hardware/software, and supports systems used daily across the organization.

Responsibilities include incident response, hardware imaging, on-site and remote support, Microsoft 365, Windows OS, Active Directory, and AV equipment support.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent education/experience.
• Up to two years of desktop support, help desk, or related IT experience.
• Experience with IT service management practices and ticketing systems such as ServiceNow preferred.
• CompTIA A+, Network+, Security+, Cisco CCNA, or relevant Microsoft certification preferred.

Responsabilités

• Serve as the first point of contact for help desk inquiries and respond to tickets within established service standards.
• Troubleshoot hardware, software, network, and operating system issues through resolution.
• Document support requests, troubleshooting steps, actions taken, and final solutions.
• Install, configure, image, repair, and replace computers, software, servers, switches, network devices, and related equipment.
• Set up workstations and verify equipment and account access for new employees.
• Provide on-site and remote technical support to employees.
• Support Microsoft 365 applications, Windows operating systems, Active Directory, and remote support tools.
• Assist with Teams, Logitech, and other audio and video conferencing systems.
• Create user instructions and technical documentation for common processes.
• Participate in a rotating schedule for new-hire technology training.
• Collaborate with Technology team members and departments across the organization.

Connaissances

Windows OS knowledge

Microsoft 365 familiarity

Hardware and software troubleshooting

Customer-focused support

Strong communication

Team collaboration

Formation

Bachelor’s degree in CS/IT or related field

ITSM practices and ticketing experience

Certifications: CompTIA A+/Network+/Security+ or CCNA/Microsoft

Outils

ServiceNow

Active Directory

Description du poste

FSB Architects + Engineers, an affiliate of Colliers Engineering & Design, seeks an IT Technician to provide hands-on and remote technical support for employees. The role is the first contact for technology questions, troubleshoots hardware/software, and supports systems used daily across the organization.

Responsibilities include incident response, hardware imaging, on-site and remote support, Microsoft 365, Windows OS, Active Directory, and AV equipment support.