On-Site IT Field Engineer: Windows, Networking & Cloud

New Charter Team Genesis; Mooresville (NC); Hybrid; USD 57,000 - 65,000; Full time

Job summary

New Charter in Mooresville, NC is seeking a Field Services Engineer to resolve client technology issues on-site and remotely while keeping IT systems reliable and secure.

You will troubleshoot Windows desktops/servers, Microsoft 365, Microsoft Entra ID, and Intune, plus networking and virtual infrastructure, using ConnectWise for tickets and documentation. This role requires near-daily travel to client sites and an on-call rotation.

Qualifications

• Associate degree or 3-5 years of technical experience.
• Hands-on troubleshooting of Windows desktops and servers, Microsoft 365, Entra ID, and Intune.
• Solid understanding of IP networking, switches, routers, wireless, and firewalls; remote and on-site diagnostics.

Responsibilities

• Provide on-site technical support across client locations and remote support via phone, email, ticketing, and remote tools.
• Own incidents, service requests, and projects; meet response expectations and keep clients informed.
• Install, configure, maintain, and troubleshoot Windows systems, 365, Entra ID, Intune, networks, and cloud infrastructure.

Skills

Windows troubleshooting

Microsoft 365

Entra ID

Intune

IP networking

ConnectWise

Customer communication

Documentation

Problem solving

Teamwork

Education

Associate degree or 3-5 years equivalent technical experience

Tools

ConnectWise

Job description

New Charter in Mooresville, NC is seeking a Field Services Engineer to resolve client technology issues on-site and remotely while keeping IT systems reliable and secure.

You will troubleshoot Windows desktops/servers, Microsoft 365, Microsoft Entra ID, and Intune, plus networking and virtual infrastructure, using ConnectWise for tickets and documentation. This role requires near-daily travel to client sites and an on-call rotation.