Field Services Engineer — VT IT & Cloud Expert (Onsite)

New Charter Team Genesis; Vermont; Hybrid; USD 60,000 - 65,000; Full time

Job summary

Tech Group in Burlington, Vermont is seeking a Field Services Engineer to resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure.

This role involves near-daily travel to client locations, collaborating with clients and escalation teams to troubleshoot Windows desktops/servers, Microsoft 365, Entra ID, Intune, networks and virtual infrastructure.

Qualifications

• Associate degree or 3–5 years of equivalent technical experience.
• At least one relevant industry certification or equivalent practical experience.
• Hands-on troubleshooting of Windows desktops and servers, Microsoft 365, Microsoft Entra ID, and Intune.

Responsibilities

• Provide on-site technical support across client locations, with remote support by phone, email, ticketing, and remote management tools as appropriate.
• Own assigned incidents, service requests, projects, and follow-ups; meet response expectations, escalate when necessary, and keep clients informed.
• Install, configure, maintain, and troubleshoot Windows systems, applications, Microsoft 365 services, and cloud infrastructure.
• Troubleshoot IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration issues.
• Perform preventive maintenance, operating system updates, security configuration, patching, and network or system upgrades.
• Document client environments and work performed in ConnectWise and other knowledge systems; record time accurately and promptly.
• Identify recurring issues, recommend proactive improvements, and collaborate on long-term solutions.
• Participate in team stand-ups, technical meetings, training, and an on-call rotation requiring availability outside normal business hours.

Skills

Customer communication

Problem solving

Teamwork

Documentation

On-site support

Education

Associate degree or 3–5 years experience

Tools

ConnectWise

Windows OS

Microsoft 365

Job description

Tech Group in Burlington, Vermont is seeking a Field Services Engineer to resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure.

This role involves near-daily travel to client locations, collaborating with clients and escalation teams to troubleshoot Windows desktops/servers, Microsoft 365, Entra ID, Intune, networks and virtual infrastructure.