Hybrid Field IT Engineer – Windows, Cloud & Networking

newchartertech; United States; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Hybrid work setup

Local travel

Air travel occasionally

Evening/weekend hours

Job summary

newchartertech is seeking a field-based technical support professional to keep client IT environments reliable and secure through on-site visits and remote troubleshooting.

Responsibilities include installing and maintaining Windows desktops/servers, Microsoft 365, Intune, and Entra ID; diagnosing networking issues; and performing preventive maintenance. Travel is required; hybrid work setup may apply in some cases.

Qualifications

• Associate degree or 3-5 years of equivalent technical experience, plus at least one relevant industry certification or equivalent practical experience.
• Hands-on troubleshooting ability with Windows desktops and servers, Microsoft 365, Entra ID, and Intune.
• Solid understanding of IP networking including switching, routing, wireless connectivity, and firewalls; able to diagnose hardware and software issues on-site and remotely.
• Strong customer communication, documentation, independent problem-solving, and teamwork skills.
• Valid driver’s license and reliable transportation for frequent client-site travel; ability to lift equipment up to 70 pounds and access elevated or confined areas.

Responsibilities

• Travel to client locations for hands-on technical support and remote assistance via phone, email, ticketing, and remote management tools.
• Install, configure, maintain, and troubleshoot Windows desktops and servers, Microsoft 365, Intune, and Entra ID.
• Diagnose issues across IP networks, switches, wireless, firewalls, virtual environments, and backup/workflow systems.
• Perform preventive maintenance including OS updates, security configuration, patching, and upgrades.
• Manage tickets and projects in a professional services automation platform; document environments and time spent.

Skills

Windows desktops

Windows servers

Microsoft 365

Intune

Entra ID

IP networking

Switching

Routing

Wireless

Firewalls

Remote assistance

On-site support

Customer communication

Documentation

Teamwork

Driver's license

Education

Associate degree or 3-5 years of equivalent technical experience

Tools

Remote management tools

PSA/Ticketing platform

Job description

newchartertech is seeking a field-based technical support professional to keep client IT environments reliable and secure through on-site visits and remote troubleshooting.

Responsibilities include installing and maintaining Windows desktops/servers, Microsoft 365, Intune, and Entra ID; diagnosing networking issues; and performing preventive maintenance. Travel is required; hybrid work setup may apply in some cases.