Field Services Engineer: On-Site & Remote IT Support

New Charter Team Genesis

Town of Vermont (WI)

Hybrid

USD 60,000 - 65,000

Full time

3 days ago

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Job summary

New Charter is seeking a Field Services Engineer to deliver on-site and remote IT support to client sites in Burlington, Vermont, with hybrid work and travel to client locations. You will troubleshoot Windows desktops and servers, Microsoft 365, Entra ID, Intune, networking, and cloud infrastructure, manage tickets in ConnectWise, and document work in knowledge systems.

A two- or four-year degree and industry certifications are preferred, along with a valid driver's license and willingness to

Qualifications

Associate degree or 3-5 years of equivalent technical experience.
At least one relevant industry certification or equivalent practical experience.
Hands-on troubleshooting of Windows desktops and servers, Microsoft 365, Microsoft Entra ID, and Intune.
Solid understanding of IP networking, including switching, routing, wireless connectivity, and firewalls; ability to diagnose hardware and software issues remotely and on-site.
Strong customer communication, documentation, independent problem-solving, and teamwork skills; valid driver’s license and reliable transportation for frequent client-site travel.

Responsibilities

Provide on-site technical support across client locations, with remote support by phone, email, ticketing, and remote management tools as appropriate.
Own assigned incidents, service requests, projects, and follow-ups; meet response expectations, elevate when necessary, and keep clients informed.
Install, configure, maintain, and troubleshoot Windows systems, applications, Microsoft 365 services, and cloud infrastructure.
Troubleshoot IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration issues.
Perform preventive maintenance, operating system updates, security configuration, patching, and network or system upgrades.
Document client environments and work performed in ConnectWise and other knowledge systems; record time accurately and promptly.
Identify recurring issues, recommend proactive improvements, and collaborate on long-term solutions.
Participate in team stand-ups, technical meetings, training, and an on-call rotation requiring availability outside normal business hours.
Follow company service procedures, ITIL-aligned ticket practices, and client service standards.