Field Engineer

Vertical Talent Solutions; Fairfield (NJ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Vertical Talent Solutions is seeking an experienced Level 2 Field Engineer for hands-on IT support across multiple client environments in Fairfield, NJ. This hybrid role combines field visits with Remote support, covering Microsoft 365, Active Directory, networking, and server tasks.

You will troubleshoot, deploy, and repair workstations, servers, and network gear, while documenting issues and collaborating with senior engineers as needed. A valid driver’s license is required.

Qualifications

• 2–5+ years of professional IT support experience.
• MSP experience strongly preferred.
• Experience providing onsite technical support in business environments.
• Strong troubleshooting skills and ability to work independently in the field.
• Hands-on experience with Microsoft 365 administration.

Responsibilities

• Provide onsite and remote Level 2 technical support across multiple client environments.
• Troubleshoot hardware, software, Microsoft 365, networking, server, and connectivity issues.
• Administer Microsoft 365, Active Directory, Entra ID, user accounts, permissions, and Group Policy.
• Support Windows desktops, laptops, servers, printers, mobile devices, and business applications.
• Troubleshoot networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, switches, and firewalls.
• Install and configure workstations, servers, network equipment, wireless access points, printers, and other technology.
• Perform new-user setups, equipment deployments, office moves, and technology refreshes.
• Assist with Microsoft 365, server, network, and cloud migrations and implementations.
• Support client onboarding and technology projects.
• Diagnose onsite issues independently and determine the appropriate resolution or escalation path.

Skills

MSP experience

Onsite support

Troubleshooting

Customer service

Field work

Tools

Microsoft 365

Active Directory

Entra ID

Group Policy

RMM

PSA / ticketing

Azure

Intune

Virtualization

Backup/DR

Job description

Field Engineer — Managed IT Services

Logistics – Hybrid role with Client visits

Location – Fairfield, NJ

MSP Experience required

Position Overview

We are seeking an experienced Level 2 Field Engineer to provide hands-on technical support across multiple client environments. This role is ideal for someone who enjoys being out in the field, working directly with clients, troubleshooting problems independently, and getting exposure to a wide variety of technologies.

You’ll combine Level 2 technical support with onsite installations, troubleshooting, deployments, and project work while serving as a trusted technical resource for clients.

Key Responsibilities

• Provide onsite and remote Level 2 technical support across multiple client environments.
• Troubleshoot hardware, software, Microsoft 365, networking, server, and connectivity issues.
• Administer Microsoft 365, Active Directory, Entra ID, user accounts, permissions, and Group Policy.
• Support Windows desktops, laptops, servers, printers, mobile devices, and business applications.
• Troubleshoot networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, switches, and firewalls.
• Install and configure workstations, servers, network equipment, wireless access points, printers, and other technology.
• Perform new-user setups, equipment deployments, office moves, and technology refreshes.
• Assist with Microsoft 365, server, network, and cloud migrations and implementations.
• Support client onboarding and technology projects.
• Diagnose onsite issues independently and determine the appropriate resolution or escalation path.
• Take ownership of client issues from initial troubleshooting through resolution.
• Coordinate with senior engineers when an issue requires additional expertise.
• Communicate clearly with clients about technical issues, progress, and next steps.
• Identify potential technology, security, or infrastructure concerns while onsite and communicate them internally.
• Maintain accurate ticket notes, client documentation, configurations, and time entries.
• Follow established technical, security, documentation, and escalation processes.

What We’re Looking For

• 2–5+ years of professional IT support experience.
• Previous MSP experience strongly preferred.
• Experience providing onsite technical support in business environments.
• Strong troubleshooting skills and the ability to work independently in the field.
• Hands-on experience with Microsoft 365 administration.
• Working knowledge of Active Directory and Entra ID.
• Experience supporting Windows workstations and Windows Server environments.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches, and firewalls.
• Experience installing and troubleshooting network and infrastructure equipment.
• Exposure to Azure, Intune, virtualization, backup/disaster recovery, and cybersecurity solutions is a plus.
• Experience with RMM, PSA/ticketing, and remote-support platforms preferred.
• Strong customer service and communication skills.
• Professional and comfortable representing the company independently at client sites.
• Ability to manage changing priorities and travel between client locations as needed.
• Valid driver’s license and reliable transportation.

What Success Looks Like

A successful Level 2 Field Engineer can walk into a client environment, assess the situation, troubleshoot independently, communicate confidently with the client, and take ownership of getting the problem solved.

You’re equally comfortable troubleshooting a Microsoft 365 issue, installing a workstation, tracking down a network problem, assisting with a deployment, or recognizing when something needs to be escalated.

This is a strong opportunity for someone who wants to continue developing toward Level 3, Systems Engineer, Network Engineer, or Project Engineer while gaining broad hands‑on experience across different client environments.