Onsite IT Solutions Advisor | Concierge Support & AV

McKinsey & Company; San Francisco (CA); On-site; USD 82,000 - 102,000; Full time

Job summary

McKinsey & Company in San Francisco and Silicon Valley seeks an experienced IT Support professional to deliver concierge-level, end-to-end user support. You will manage onsite services, onboarding, and proactive problem solving across two offices to ensure optimal technology operations.

You will handle walk-in support, incident triage, and collaboration tool readiness while engaging with colleagues to improve adoption and satisfaction. Strong English communication is essential.

Qualifications

• You will provide corporate IT support with a strong emphasis on customer service.
• You will communicate effectively with colleagues and stakeholders in English.
• You will troubleshoot complex technical issues and document resolutions.

Responsibilities

• Provide on-site IT support at SF and SV offices four days a week.
• Walk-in IT Bar support during core office hours for quick resolutions.
• Triage incidents, own outcomes, and escalate when needed to Global Help Desk or vendors.
• Onboard new hires with provisioning, access management, and day-one setup.

Skills

Customer service

English fluency

IT support

Windows

macOS

Microsoft 365

Zoom

Microsoft Teams

Jamf

Troubleshooting

ServiceNow

End-user training

Stakeholder management

Education

Bachelor's degree or equivalent practical experience

Tools

Jamf

ServiceNow

Zoom

Job description

McKinsey & Company in San Francisco and Silicon Valley seeks an experienced IT Support professional to deliver concierge-level, end-to-end user support. You will manage onsite services, onboarding, and proactive problem solving across two offices to ensure optimal technology operations.

You will handle walk-in support, incident triage, and collaboration tool readiness while engaging with colleagues to improve adoption and satisfaction. Strong English communication is essential.