Onsite IT Concierge & Proactive Support Advisor

McKinsey; San Francisco (CA); On-site; USD 82,000 - 102,000; Full time

Job summary

McKinsey & Company in San Francisco and Silicon Valley seeks an IT support professional to deliver concierge-grade, end-to-end service and keep colleagues productive by combining operational excellence with proactive advisory support.

You will provide onsite support four days a week in SF and one day in SV, manage AV and room tech, onboarding, asset lifecycle, and document issues to help global teams improve tools adoption.

Qualifications

• 3+ years of experience in corporate IT support or service desk.
• Bachelor's degree or equivalent practical experience.
• Ability to troubleshoot complex technical issues and escalate effectively.
• Experience with Jamf, Windows, macOS, and endpoint management.
• Strong customer service and stakeholder management.

Responsibilities

• Provide on-site IT support at SF office 4 days/week and Silicon Valley 1 day/week.
• IT Bar support and face-to-face resolution of issues.
• Incident triage, ownership, and escalation to Global Help Desk.
• Proactive system monitoring to prevent disruptions.
• Documentation in ServiceNow and CRM; enable colleague adoption.
• Bridge to Product Teams for feedback on IT products.
• Deliver technology training and enable self-service adoption.

Skills

Strong customer service

English proficiency

Problem-solving

Ownership & accountability

Communication across levels

Education

Bachelor's degree or equivalent practical experience

Tools

Jamf

Microsoft 365

Zoom

Microsoft Teams

AV technologies

Job description

McKinsey & Company in San Francisco and Silicon Valley seeks an IT support professional to deliver concierge-grade, end-to-end service and keep colleagues productive by combining operational excellence with proactive advisory support.

You will provide onsite support four days a week in SF and one day in SV, manage AV and room tech, onboarding, asset lifecycle, and document issues to help global teams improve tools adoption.