On-Site IT Deskside Technician

Stefanini; Whitehall Township (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services company is seeking a Deskside Technician in Whitehall Township, MI. The ideal candidate is a self-starter with excellent customer service skills and strong MS Office proficiency, including Office 365. This position involves resolving customer support issues at the end-user’s location, troubleshooting standard PC hardware and software in both office and manufacturing environments. Candidates should have a technical degree or equivalent experience and a strong sense of customer service.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient in Microsoft Active Directory.
• Experience with computer asset tracking and lease management.

Responsibilities

• Solve customer support issues by visiting end-user locations.
• Provide support in office or manufacturing environments.
• Maintain compliance activities as driven by a central compliance group.

Skills

Customer service

MS Office skills

Troubleshooting

Network troubleshooting

Education

Technical degree or equivalent experience

Tools

Remedy Software

Cisco devices

Symantec Virus Scan

Job description

A technology services company is seeking a Deskside Technician in Whitehall Township, MI. The ideal candidate is a self-starter with excellent customer service skills and strong MS Office proficiency, including Office 365. This position involves resolving customer support issues at the end-user’s location, troubleshooting standard PC hardware and software in both office and manufacturing environments. Candidates should have a technical degree or equivalent experience and a strong sense of customer service.