Deskside Technician I

Stefanini; Whitehall Township (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services company is seeking a Deskside Technician in Whitehall Township, MI. The ideal candidate is a self-starter with excellent customer service skills and strong MS Office proficiency, including Office 365. This position involves resolving customer support issues at the end-user’s location, troubleshooting standard PC hardware and software in both office and manufacturing environments. Candidates should have a technical degree or equivalent experience and a strong sense of customer service.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient in Microsoft Active Directory.
• Experience with computer asset tracking and lease management.

Responsibilities

• Solve customer support issues by visiting end-user locations.
• Provide support in office or manufacturing environments.
• Maintain compliance activities as driven by a central compliance group.

Skills

Customer service

MS Office skills

Troubleshooting

Network troubleshooting

Education

Technical degree or equivalent experience

Tools

Remedy Software

Cisco devices

Symantec Virus Scan

Job description

Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Qualifications

REQUESTED QUALIFICATIONS:

• 2+ years of experience providing desk side support.
• Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
• Proficient in the latest Microsoft Office Applications (Office 365)
• Remedy Software or related ITSM ticketing tool experience - Remedy preferred
• Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)
• Ability to resolve Windows7 Operating System Issues and Errors
• Network troubleshooting skills and knowledge (mainly Cisco)
• Understanding of Symantec Virus Scan software
• Customer infrastructure support (wiring and connectivity)
• Proficient in Microsoft Active Directory
• Ability to maintain and abide with compliance activities driven from a central compliance group
• Experience with computer asset tracking and lease management
• Working knowledge of Cisco devices/networking is preferred
• Some experience with support and administration of telephones (PBX system and/or VoIP system).
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills
• Ability to sift through technical issues and know what to do next and/or when to escalate for help
• Technical degree or equivalent end-user supporting experience
• Ability to multi-task
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment