Onsite IT Support Technician

TechDigital Group; Winona (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology service provider based in Winona, Minnesota is seeking a Deskside Technician to provide onsite and remote support for end users. Responsibilities include troubleshooting desktops, laptops, and mobile devices, managing incident tickets, and conducting site surveys. Candidates should have experience in supporting EUC equipment and possess excellent customer service skills. This role offers opportunities for professional growth in a dynamic IT environment.

Qualifications

• Experience in delivering support for desktop and mobile devices.
• Knowledge of ITSM tools for ticket management.
• Ability to conduct site surveys for equipment setup.

Responsibilities

• Deliver onsite support for end users resolving incidents.
• Perform troubleshooting and issue resolution for hardware failures.
• Manage ticket creation for reported issues.

Skills

Onsite and remote support

Troubleshooting hardware/software

Customer service

Incident management

Documentation and knowledge management

Proactive maintenance

Job description

A technology service provider based in Winona, Minnesota is seeking a Deskside Technician to provide onsite and remote support for end users. Responsibilities include troubleshooting desktops, laptops, and mobile devices, managing incident tickets, and conducting site surveys. Candidates should have experience in supporting EUC equipment and possess excellent customer service skills. This role offers opportunities for professional growth in a dynamic IT environment.