On-Site IT Desk Support Specialist

Vontier; Greensboro (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off 15 days

13 holidays per year

401(k) plan with company contributions

Job summary

Vontier is seeking an IT Service Desk Specialist to provide end-user hardware and software on-site support. This role ensures timely assistance, positive end-user experience, and compliance with security and policy standards.

You will coordinate service desk activities for asset management and support research/resolution of complex issues in collaboration with cross-functional IT teams. You will also deploy equipment, enforce standards, manage IT assets, and deliver both in-person and remote

Qualifications

• 5+ years in an EUC role.
• Fundamental understanding of computers, networks, and productivity software.
• Good communication skills and professional demeanor.
• Experience with IT service management tools.

Responsibilities

• Coordinate research and resolution of complex issues escalated from Tier 1.
• Assist with new service implementations and train Tier 1/2 support.
• Deliver configured equipment during on-boarding.
• Enforce hardware/software standards defined by Global IT.
• Procure hardware/software to support endpoint needs.
• Manage IT assets in the Asset Management System.
• Maintain IT knowledge bases and documentation.
• Image, deploy, and maintain desktops, laptops, monitors, docking stations, printers.
• Install, configure, and troubleshoot Windows OS (and macOS/iPad as needed).
• Provide on-site and remote support as required.
• Support local data center, servers, VMware, switches/routers, storage.

Skills

Fundamental IT knowledge

Strong communication skills

Team player

Analytical thinking

Self-motivated

Education

A+, N+ certifications

Tools

ManageEngine ServiceDesk Plus

Jira

Job description

Vontier is seeking an IT Service Desk Specialist to provide end-user hardware and software on-site support. This role ensures timely assistance, positive end-user experience, and compliance with security and policy standards.

You will coordinate service desk activities for asset management and support research/resolution of complex issues in collaboration with cross-functional IT teams. You will also deploy equipment, enforce standards, manage IT assets, and deliver both in-person and remote