Help Desk Engineer – Tier 1/2 IT Support

Priority Dispatch Corp.; Michigan; On-site; USD 42,000 - 65,000; Full time

Job summary

Vista IT Group seeks a Support Desk Engineer to deliver customer-facing technical support for Tier 1 and some Tier 2 issues. You will field calls and emails, assist with hardware builds, and help configure servers, storage, and networking systems for clients.

Join a collaborative, growth-focused team in West Michigan that values innovation and continuous improvement. After-hours on-call may be required as part of the shift.

Qualifications

• Minimum of one year IT experience with proven technical acumen for Tier 1 support.
• Minimum of three years IT MSP experience with proven technical acumen for Tier 2 support.
• Industry certifications such as A+, Network+, Server+, Storage+ or similar preferred.

Responsibilities

• Provide Tier 1 and some Tier 2 technical support via calls and emails.
• Build, configure, test, and quality assure server, storage, and networking systems.
• Assist with hardware builds and related configuration activities.

Skills

Customer service

Technical support

Communication

Troubleshooting

Documentation

Team collaboration

Time management

Networking basics

Imaging and deployment

Adaptability

Education

Related degree or certifications

A+, Network+, Server+, Storage+ or equivalent

Tools

Office 365

Azure

AWS

Microsoft Windows administration

Job description

Vista IT Group seeks a Support Desk Engineer to deliver customer-facing technical support for Tier 1 and some Tier 2 issues. You will field calls and emails, assist with hardware builds, and help configure servers, storage, and networking systems for clients.

Join a collaborative, growth-focused team in West Michigan that values innovation and continuous improvement. After-hours on-call may be required as part of the shift.