IT Associate Desktop support analyst

MediSolution; Mobile (AL); On-site; USD 25,912,656 - 36,905,904; Full time

Job summary

MediSolution is recruiting an IT Associate Desktop Support Analyst for its Managed Services team at Springhill Medical Center in Mobile, AL. This full-time, on-site role involves providing technical support to end users and serving as the primary point of contact for troubleshooting technical issues.

The ideal candidate will have strong IT knowledge, communication skills, and the ability to maintain productivity while resolving technical disruptions. A high school diploma and IT experience are required. Competitive hourly pay starts at $22.83, based on skills and experience.

Qualifications

• At least 2–4 years of experience in a related field.
• ITIL or other relevant certifications preferred.
• Team player with strong interpersonal skills.

Responsibilities

• Provide first-tier technical support.
• Document actions and update the ticketing system.
• Analyze incident trends to identify common problems.

Skills

Technical knowledge of IT systems

Experience with Windows PCs

Customer-service orientation

Excellent communication skills

Education

High school diploma required

Bachelor’s degree preferred

Tools

Windows PCs

Mac

iOS products

Job description

Job Overview

IT Associate Desktop Support Analyst – Altera Digital Health Managed Services located at Springhill Medical Center, Mobile, AL. This full‑time, on‑site role is on call rotation, serving as the primary point of contact for end‑users experiencing technical issues to minimize disruptions and maintain productivity.

Responsibilities

• Provide first‑tier technical support, troubleshooting hardware, software, system access, and network connectivity issues.
• Collect detailed information from end users, perform initial diagnostics, and resolve issues independently or, when necessary, escalated to senior IT staff.
• Document all actions and update the ticketing system with status and resolution.
• Analyze incident trends to identify and address common problems.
• Enforce best practices and coordinate with other IT teams for efficient resolution of critical problems.
• Maintain and update a comprehensive knowledge base and help desk documentation.
• Assist in system updates, device deployments, and process improvements.

Qualifications

• High school diploma required; bachelor’s degree preferred but not required.
• At least 2–4 years of experience in a related field.
• Strong technical knowledge of IT systems and networks.
• Experience with Windows PCs, Mac, and iOS products preferred.
• Excellent interpersonal, verbal, and communication skills.
• Team player with customer‑service orientation.
• ITIL or other relevant certifications preferred.

Pre‑employment Requirements

Drug‑free facility; passing a pre‑employment drug screening and background check is required.

Compensation

Hourly pay: $22.83. Final compensation may vary based on experience, skills, and education.

Equal Employment Opportunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.