On-Site IT Coordinator: MSP Liaison & User Support

COMPU DYNAMICS LLC; Chantilly (VA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Employer-Paid Life Insurance

Short-Term Disability

Voluntary Benefits (Long-Term, Life, A

PTO 160 hours/year

Paid Holidays 7 + floating holiday

Birthday Time Off

Paid Parental Leave

Volunteer Time Off

Tool Reimbursement

Tuition Reimbursement

Job summary

Compu Dynamics is seeking an IT Coordinator to bridge our internal IT with an MSP, support employees, and manage devices, accounts, and software. You will own relationships with our MSP, handle hands-on support, and keep our IT ecosystem organized while collaborating with the CFO across business systems.

The ideal candidate has 2–4 years in help desk or MSP environments, expertise with Microsoft 365, Windows 10/11, networking basics, and ticketing systems. Travel to multiple sites is occasional.

Qualifications

• 2–4 years of experience in help desk, desktop support, or at an MSP.
• Hands-on Microsoft 365 and Windows 10/11 experience.
• Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP), printers, and peripherals.
• Experience working in a ticketing system and managing issues through to resolution.
• Strong communication and customer service skills; able to explain technical issues to non-technical people.

Responsibilities

• Serve as the primary point of contact with our MSP: open, prioritize, and follow up on tickets; elevate issues; and hold the MSP to agreed service levels.
• Track software subscriptions and renewals, and flag cost savings.
• Provide first-line, in-person support for hardware, software, printers, phones, conference rooms, and network connectivity.
• Coordinate user access and basic support for business applications such as NetSuite, Procore, and Concur.
• Travel occasionally to other offices, job sites, or our plant for setups and support.
• Run employee onboarding and offboarding: accounts, licenses, laptops, phones, and access to business systems.
• Administer Microsoft 365 day to day: users, groups, mailboxes, licenses, Teams, and SharePoint permissions.
• Maintain an accurate inventory of laptops, phones, peripherals, and software licenses, including purchasing, setup, and returns.
• Support security and compliance work with the MSP: MFA, device updates, security awareness training, and evidence gathering for audits (e.g., SOC 2).
• Write simple how-to guides and keep IT documentation current.

Skills

MSP management

End-user support

Office 365

Windows 10/11

Networking basics

Ticketing system

Tools

NetSuite

Procore

Concur

Job description

Compu Dynamics is seeking an IT Coordinator to bridge our internal IT with an MSP, support employees, and manage devices, accounts, and software. You will own relationships with our MSP, handle hands-on support, and keep our IT ecosystem organized while collaborating with the CFO across business systems.

The ideal candidate has 2–4 years in help desk or MSP environments, expertise with Microsoft 365, Windows 10/11, networking basics, and ticketing systems. Travel to multiple sites is occasional.