IT MSP Service Delivery Pro

Systemverse LLC; Austin (TX); Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health/dental/vision insurance

Paid time off

401(k) with company match

Professional development reimbursement

Certification assistance

Zusammenfassung

Systemverse LLC in Austin, TX is seeking a highly organized Service Coordinator to act as the operational hub between clients and our technical teams. You will triage tickets, schedule technicians, monitor SLAs, and ensure a world-class support experience for every client.

The ideal candidate has MSP or IT support experience, familiarity with ticketing systems, and strong communication and prioritization skills to manage competing demands and keep service delivery running smoothly.

Qualifikationen

• Experience in MSP or IT support environment.
• Knowledge of ticketing systems and SLAs.
• Ability to coordinate resources and manage client communication.

Aufgaben

• Manage service requests and triage tickets.
• Coordinate dispatch and scheduling of technicians.
• Monitor ticket queues and SLA adherence.
• Communicate with clients to provide updates and collect requirements.

Kenntnisse

Ticketing systems

SLA knowledge

Dispatching

Customer service

Communication

Organizational skills

Tools

Ticketing software

Jobbeschreibung

Systemverse LLC in Austin, TX is seeking a highly organized Service Coordinator to act as the operational hub between clients and our technical teams. You will triage tickets, schedule technicians, monitor SLAs, and ensure a world-class support experience for every client.

The ideal candidate has MSP or IT support experience, familiarity with ticketing systems, and strong communication and prioritization skills to manage competing demands and keep service delivery running smoothly.