Msp Service Coordinator

Systemverse LLC; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Paid time off

401(k) with company match

Professional development reimbursement

Certification assistance

Job summary

Systemverse LLC in Austin, TX is seeking a highly organized Service Coordinator to act as the operational hub between clients and our technical teams. You will triage tickets, schedule technicians, monitor SLAs, and ensure a world-class support experience for every client.

The ideal candidate has MSP or IT support experience, familiarity with ticketing systems, and strong communication and prioritization skills to manage competing demands and keep service delivery running smoothly.

Qualifications

• Experience in MSP or IT support environment.
• Knowledge of ticketing systems and SLAs.
• Ability to coordinate resources and manage client communication.

Responsibilities

• Manage service requests and triage tickets.
• Coordinate dispatch and scheduling of technicians.
• Monitor ticket queues and SLA adherence.
• Communicate with clients to provide updates and collect requirements.

Skills

Ticketing systems

SLA knowledge

Dispatching

Customer service

Communication

Organizational skills

Tools

Ticketing software

Job description

Location: Austin, TX - Onsite
Job Type: Full-Time
Department: Service Delivery / Managed Services

About Us

Systemverse is a modern Managed Services Provider (MSP) focused on delivering exceptional IT support, cybersecurity, cloud solutions, and strategic technology guidance to small and mid-sized businesses. We believe technology should enable growth, not create obstacles. Our team combines technical expertise with outstanding customer service to help clients operate securely and efficiently.

We are seeking a highly organized, customer-focused Service Coordinator to serve as the operational hub between clients and technical teams. This role is critical to ensuring tickets are properly triaged, technicians are effectively scheduled, SLAs are met, and clients receive a world-class support experience.

Position Summary

The MSP Service Coordinator is responsible for managing service requests, coordinating technical resources, monitoring ticket queues, communicating with clients, and ensuring service delivery processes run smoothly. This role requires excellent communication skills, strong attention to detail, the ability to prioritize competing demands, and a passion for customer service.

The ideal candidate has experience in an MSP or IT support environment and understands ticketing systems, service level agreements (SLAs), dispatching, and client relationship management.

Benefits

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) with company match

• Professional development reimbursement

• Certification assistance