Onsite Operations Coordinator (MSP)

Lyons HR, LLC; Richmond (VA); In loco; USD 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

Aligned Tek is seeking a highly organized Operations Assistant to support daily administrative, financial, and service delivery functions for our managed technology services business in Richmond. You will coordinate collections, renewals, billing accuracy, equipment procurement, and cross-functional communication across clients, accounting, and operations.

The role requires on-site work Monday–Friday, 8 am–5 pm, with a strong emphasis on attention to detail and client relationships.

Competenze

• Minimum 2 years of experience in administrative operations, customer service, accounts receivable, procurement, contract administration, or a related role.
• Strong organizational skills and exceptional attention to detail.
• Experience communicating with clients regarding billing, inquiries, and service matters.
• Ability to manage multiple tasks, deadlines, and follow-ups independently.
• Proficiency with Microsoft 365 apps, Excel, Outlook, Word, and Teams.
• Knowledge of basic accounting, invoicing, and purchasing processes.
• Experience preparing quotes, tracking orders, and maintaining records.
• Excellent written and verbal communication skills.
• Ability to interpret contracts, pricing schedules, and service docs.

Mansioni

• Oversee client accounts receivable and collections to minimize past-due balances.
• Coordinate billing, renewals, and service configurations with internal teams.
• Assist in monthly invoicing audits and ensure billing accuracy.
• Support equipment procurement, receiving, and installation coordination.
• Maintain client records, communications, and account information.
• Update renewal quotes and ensure timely execution of agreements.
• Identify process improvements to reduce revenue leakage and disputes.
• Escalate issues to Operations Manager as needed.

Conoscenze

Billing & collections

Client communication

Organizational skills

Attention to detail

Multi-tasking

MS 365 applications

Accounting basics

Formazione

Associate's or Bachelor's in Business/Accounting/Operations

Experience for MSP/IT services preferred

Strumenti

HaloPSA

QuickBooks Online

HaloPSA PSA platform

Microsoft Excel

Outlook/Word/Teams

Descrizione del lavoro

Aligned Tek is seeking a highly organized Operations Assistant to support daily administrative, financial, and service delivery functions for our managed technology services business in Richmond. You will coordinate collections, renewals, billing accuracy, equipment procurement, and cross-functional communication across clients, accounting, and operations.

The role requires on-site work Monday–Friday, 8 am–5 pm, with a strong emphasis on attention to detail and client relationships.