On-Site IT & AV Specialist — Campus Tech

University Support Services, LLC; Englewood (CO); On-site; USD 53,000 - 58,000; Full time

Job summary

Rocky Vista University is seeking an IT Specialist to provide on-site technical support to staff, faculty, and students at the Englewood, CO campus. The role covers software/hardware maintenance, AV setup, and training using remote tools and in-person sessions.

The position involves managing tickets, performing routine inspections, and collaborating with campus and corporate teams to ensure reliable computer and network services. Strong communication and problem-solving skills are essential.

Qualifications

• ITIL v3 or 4 certifications preferred.
• Help Desk Institute certifications preferred.
• Proficiency in Client Operating Systems, Apple iOS.
• Has at least one to two years’ experience as a computer or systems technician.
• Valid driver’s license preferred.

Responsibilities

• Provide support and training to users on the use of computer software and hardware.
• Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals.
• Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets.
• Undertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer equipment.
• Identify, research, and resolve hardware and software problems.
• Respond to defects reported by users and report to leadership.

Skills

Communication skills

Time management

Discretion

Diplomacy

Tools

Zoom

Panopto

Extron AV

Job description

Rocky Vista University is seeking an IT Specialist to provide on-site technical support to staff, faculty, and students at the Englewood, CO campus. The role covers software/hardware maintenance, AV setup, and training using remote tools and in-person sessions.

The position involves managing tickets, performing routine inspections, and collaborating with campus and corporate teams to ensure reliable computer and network services. Strong communication and problem-solving skills are essential.