On-Site IT & Asset Lifecycle Technician

Tata Consultancy Services; Muskegon (MI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401K Plan

Certification & Training Reimbursement

Paid Time Off

Job summary

Tata Consultancy Services in Muskegon, Michigan seeks an Asset Management specialist to oversee IT hardware and software assets across PC, mobile, and server devices. You will manage asset lifecycles, audits with vendors, and coordinate end-to-end processes from forecasting to recycling.

The role requires strong communication and training skills, with hands-on experience in ServiceNow and Windows/iOS ecosystems. On-site work and comprehensive benefits are offered.

Qualifications

• Experience with IT hardware and software asset management services.
• Experience managing PC and mobile assets in ServiceNow module.
• Ability to coordinate asset audits with vendors.
• End-to-end asset life management, including forecasting, receiving, shipping and recycling.
• Knowledge of asset lifecycle, warranty, refresh and end-of-life information.
• Familiar with ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting.
• Support for server and network devices; Train-the-Trainer capability.

Responsibilities

• 100% Work from Office at client location.
• Asset inventory management (new devices, imports, physical stocking).
• PC fulfillment and lifecycle scheduling, including recertification.
• Device fulfillment across Windows/Mac/iOS platforms and replacement processes.
• Accessory requests, unknown device research, and asset disposition.
• Software install and printer configuration requests; handling returns.
• Walkup, deskside and remote technical support; incident management.
• New hire onboarding training and AV meeting room support.

Skills

Asset management

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Train the Trainer

Communication skills

Interpersonal skills

Vendor management

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS

Job description

Tata Consultancy Services in Muskegon, Michigan seeks an Asset Management specialist to oversee IT hardware and software assets across PC, mobile, and server devices. You will manage asset lifecycles, audits with vendors, and coordinate end-to-end processes from forecasting to recycling.

The role requires strong communication and training skills, with hands-on experience in ServiceNow and Windows/iOS ecosystems. On-site work and comprehensive benefits are offered.