ServiceNow Asset Manager - Hardware Lifecycle

Seneca Resources; New York (NY); On-site; USD 44,000 - 48,000; Full time

Job summary

Seneca Resources is seeking an IT Asset Management Analyst to support enterprise IT Asset Management operations and State of Good Repair (SOGR) lifecycle initiatives. This hands-on role maintains hardware inventories, reconciles physical inventory with ServiceNow, and ensures data accuracy across locations.

The analyst will coordinate with IT field teams, support large deployment/recovery projects, and generate reports for audits and oversight.

Qualifications

• 1–2+ years of logistics, inventory management, IT asset management, or related experience.
• 1–2+ years of desktop engineering, desktop support, or comparable hands‑on IT hardware experience.
• 1–2+ years of experience working with operating system hardware and software.
• Experience tracking physical inventory, equipment, or technology assets.
• Understanding of computer hardware and related IT equipment.
• Experience coordinating equipment deployment, movement, recovery, or inventory activities.
• Ability to accurately reconcile physical inventory against system records.

Responsibilities

• Track computers and related IT hardware throughout the complete asset lifecycle.
• Maintain accurate asset information within ServiceNow and other asset management systems.
• Monitor asset deployment, assignment, transfer, recovery, replacement, and retirement activities.
• Support State of Good Repair (SOGR) lifecycle and technology refresh initiatives.
• Coordinate asset activities across multiple offices and operating locations.
• Partner with IT field teams and end users to validate asset assignments and resolve discrepancies.
• Support large-scale hardware deployment and recovery initiatives.
• Conduct and support physical hardware inventory validation across multiple locations.
• Compare physical inventory against ServiceNow and existing asset database records.
• Research and resolve missing, duplicate, inaccurate, or incomplete asset information.
• Maintain accurate hardware information, including device models, part information, locations, assignments, and lifecycle status.
• Assist with inventory reconciliation and data-quality initiatives.
• Ensure asset records remain complete, consistent, and audit‑ready.
• Create, review, update, and validate IT asset records within ServiceNow.
• Research new hardware models, device information, and part standards to support accurate asset classification.
• Assist with implementation or enhancement of new asset management tools, systems, and modules.
• Identify opportunities to improve asset data accuracy and system usage.
• Support ongoing maintenance and quality control of enterprise asset information.
• Review existing IT Asset Management processes and procedures.
• Identify opportunities to improve asset tracking, inventory reconciliation, lifecycle management, and data quality.
• Help refine and document asset management procedures and standards.
• Coordinate with technical, logistics, and operational teams to improve asset management workflows.
• Support implementation of new processes associated with asset lifecycle initiatives.
• Generate scheduled and ad hoc asset management reports.
• Prepare inventory and lifecycle information for compliance reviews and audits.
• Provide asset data and reporting to support management and executive oversight.
• Research discrepancies and assist with audit remediation activities.
• Ensure asset records and supporting documentation meet organizational standards.

Skills

IT asset management

Inventory management

Data quality

Analytical skills

Communication skills

On-site work

Tools

ServiceNow

Job description

Seneca Resources is seeking an IT Asset Management Analyst to support enterprise IT Asset Management operations and State of Good Repair (SOGR) lifecycle initiatives. This hands-on role maintains hardware inventories, reconciles physical inventory with ServiceNow, and ensures data accuracy across locations.

The analyst will coordinate with IT field teams, support large deployment/recovery projects, and generate reports for audits and oversight.