Site IT Asset & Lifecycle Technician — ServiceNow

Tata Consultancy Services; New York (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage (Medical, Dental &amp

Parental Leaves

Auto & Home Insurance

Commuter Benefits & Certification &/or

Vacation & Holidays

401K Plan & Performance Bonus

Job summary

Tata Consultancy Services is seeking an Asset Management Specialist in New York to manage IT hardware and software assets, including PC and mobile devices, life-cycle tracking, and audits. You will work from client sites and coordinate with vendors and internal teams to ensure accuracy and compliance.

Responsibilities include asset provisioning, audits, recertification, and end-to-end lifecycle processes; strong ServiceNow, Windows, and iOS skills are required.

Qualifications

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
• Work with vendors to conduct physical asset audit and maintain asset stock rooms.
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
• Smart hands support for Server and Network devices.
• Train the Trainer
• Must be working form site

Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Skills

Communication skills

Interpersonal skills

IT Asset Management

Vendor management

ServiceNow

Asset lifecycle management

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Walkup support

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS

Job description

Tata Consultancy Services is seeking an Asset Management Specialist in New York to manage IT hardware and software assets, including PC and mobile devices, life-cycle tracking, and audits. You will work from client sites and coordinate with vendors and internal teams to ensure accuracy and compliance.

Responsibilities include asset provisioning, audits, recertification, and end-to-end lifecycle processes; strong ServiceNow, Windows, and iOS skills are required.