On-Site Industrial Customer Support Specialist

W.N. SHAW & CO., INC.; Pacific (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

W.N. SHAW & CO., INC. is seeking a full-time, on-site Customer Service representative based in Pacific, MO.

You will respond to customer inquiries by phone and email, provide order updates, and ensure accurate entry and tracking of sales orders. Collaborate with production, logistics, and sales to meet delivery timelines and resolve issues. Daily tasks include processing purchase orders, labeling shipments of water-base and hazardous materials, and handling end-of-day billing.

Qualifications

• Core customer service duties, including handling inquiries and resolutions
• Strong verbal and written communication with attention to detail
• Proficiency in office software and CRM/data entry
• Ability to learn product terminology and work across teams
• Ability to lift up to 50 lbs in a manufacturing environment

Responsibilities

• Respond to customer inquiries by phone and email
• Provide order status updates and accurate sales order entry
• Coordinate with production, logistics, and sales to resolve issues
• Label and set up shipments for water-base and hazardous materials
• Handle end-of-day billing tasks and documentation
• Support ongoing customer relationship management and follow-up

Skills

Customer service

Phone and email support

Communication

Data entry

Collaboration

Job description

W.N. SHAW & CO., INC. is seeking a full-time, on-site Customer Service representative based in Pacific, MO.

You will respond to customer inquiries by phone and email, provide order updates, and ensure accurate entry and tracking of sales orders. Collaborate with production, logistics, and sales to meet delivery timelines and resolve issues. Daily tasks include processing purchase orders, labeling shipments of water-base and hazardous materials, and handling end-of-day billing.